Effective Date: 12/31/2025

Purpose

This Dispute Resolution Policy explains how issues related to services ordered through the Talcada Marketplace are handled. Talcada’s role is limited to providing a platform that connects users with independent third-party testing providers.

Talcada’s Role

Talcada is not the service provider and does not perform, supervise, or control drug testing, alcohol testing, DNA testing, or blood testing services.

Talccada acts solely as a neutral platform facilitator to help route disputes to the appropriate provider and enforce marketplace policies when applicable.

What Issues Can Be Submitted

Users may submit disputes related to:

• Missed or delayed appointments
• Scheduling or availability issues
• Incorrect test ordered
• Delayed delivery of results
• Billing or payment concerns
• Provider communication issues

Disputes must be submitted within a reasonable time after the issue occurs.

What Issues Are NOT Handled by Talcada

Talcada does not:

• Interpret or validate test results
• Determine medical accuracy
• Override laboratory findings
• Provide medical advice
• Change or edit test results

Any concerns regarding the accuracy, interpretation, or acceptance of test results must be addressed directly with the testing provider or laboratory.

How to Submit a Dispute

1. Users must submit a dispute through Talcada’s designated support channel.

2. Required details may include:

   Order number
   Provider name
   Description of the issue
   Relevant dates and documentation

Incomplete submissions may delay review.

Dispute Review Process

Once a dispute is received:

1. Talcada logs and reviews the submission

2. The issue is forwarded to the relevant provider

3. The provider is given an opportunity to respond or resolve the issue

4. Talcada may facilitate communication or enforce applicable marketplace policies

Talcada does not guarantee outcomes and does not replace direct resolution between the user and provider.

Refunds, Recollections & Credits

• Refunds or credits may be issued only in cases involving platform errors or provider policy violations
• Recollections or retesting decisions are made by the provider
• Talcada does not guarantee refunds for services already performed

All refund and recollection decisions are subject to Talcada’s posted Refund & Cancellation Policy.

Provider Accountability

Providers on the Talcada Marketplace are required to meet minimum standards. Repeated or unresolved issues may result in:

• Temporary suspension
• Listing removal
• Termination from the marketplace

These actions are determined at Talcada’s discretion.

Limitation of Liability

To the fullest extent permitted by law, Talcada is not liable for:

• Provider errors or omissions
• Service delays or cancellations
• Test result accuracy or acceptance
• Provider compliance failures

Use of the Talcada Marketplace is at the user’s own risk.

Policy Updates

Talcada reserves the right to update this Dispute Resolution Policy at any time. Continued use of the marketplace constitutes acceptance of the current policy.