Effective Date: September 6, 2024

Talcada (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our on-site drug and alcohol testing services and visit our website. By using our services or website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you use our services, we may collect personal information such as:

• Full name
• Address
• Email address
• Phone number
• Date of birth
• Employer details
• Driver’s license or identification number (for verification purposes)
• Health and medical information (limited to what is necessary for the drug/alcohol test)

b. Non-Personal Information

We may also collect non-personal information when you visit our website, such as:

• Browser type
• Device type (mobile or desktop)
• IP address
• Pages visited
• Time spent on pages
• Referral URLs

2. How We Use Your Information

We use the information collected for the following purposes:

a. Providing Services

• To process and administer your drug and alcohol tests
• To provide testing results to employers, where required
• To comply with applicable laws and regulations (e.g., DOT regulations)

b. Communication

• To contact you regarding your testing appointment or results
• To respond to inquiries, complaints, or requests for information
• To send you updates or notifications about our services

c. Improving Our Services

• To analyze website traffic and user behavior to improve the functionality and content of our website
• To personalize your experience by understanding your preferences

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

a. With Your Consent

We may share your personal information with third parties if you provide us with explicit consent to do so.

b. With Employers

For individuals tested as part of employment or pre-employment screening, we may share testing results with your employer or prospective employer as part of the drug and alcohol testing process.

c. Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as laboratories, medical professionals, IT services, and legal advisors. These service providers are contractually obligated to protect your personal information and use it only for the purposes we specify.

d. Legal Requirements

We may disclose your personal information if required to do so by law, including in response to a subpoena, court order, or other legal requests, or to protect the rights, property, or safety of Talcada, our clients, or others.

4. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Secure storage of information
• Restriction of access to personal information to authorized personnel only
• Regular reviews of security practices and procedures

However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

a. Access to Your Information

You have the right to request access to the personal information we hold about you and to receive a copy of that information.

b. Correction of Information

You may request that we correct or update any inaccurate or incomplete personal information we hold about you.

c. Deletion of Information

You have the right to request that we delete your personal information, subject to any legal or contractual obligations that require us to retain the information.

d. Object to Processing

You have the right to object to the processing of your personal information for direct marketing purposes or other reasons as specified by law.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files placed on your device that help us track website usage and improve functionality.

a. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the operation of the website and allow you to use its core features.
• Performance Cookies: These cookies collect information about how visitors use the website to help us improve its performance.
• Functionality Cookies: These cookies remember your preferences and allow us to personalize your experience.

b. Managing Cookies

You can manage or block cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy and provide notice of any significant changes. Your continued use of our services or website after such changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Talcada
Email: privacy@talcada.com
Phone: 1-888-711-3798

This Privacy Policy was last updated on September 6, 2024.