Effective Date: 12/31/2025

Purpose

This Refund & Cancellation Policy explains how refunds, cancellations, and retests are handled for services ordered through the Talcada Marketplace. Talcada acts only as a platform connecting users with independent testing providers.

Talcada’s Role

Talcada is not the service provider.
All collections, testing, and results are performed solely by independent third-party providers (“Providers”). Talcada does not guarantee test outcomes, timing, or accuracy, and does not perform services itself.

Refunds

Refunds may be issued only in the following situations:

1. Platform Errors

   • Payment processing errors

   • Duplicate charges

   • Incorrect order routing

2. Provider Policy Violations

   • No-show by the provider

   • Failure to perform scheduled service

Refund Process

1. Users must submit a refund request via Talcada’s support channel.

2. Talcada reviews the request and verifies the issue with the provider.

3. Approved refunds are issued to the original payment method or as a credit, as determined by Talcada.

Note: Refunds are not guaranteed and are subject to Talcada’s review.

Cancellations

1. Users may cancel a service before the scheduled collection time.
2. Cancellations must be submitted directly through the Talcada platform or the assigned provider, depending on provider instructions.
3. Refund eligibility for cancellations is determined by the provider’s policy. Talcada facilitates communication but does not control provider-specific cancellation rules.

Recollections & Retests

• Recollections or retests are handled directly by the provider.
• Talcada does not perform recollections or retests and does not guarantee that a provider will offer them.
• Requests for recollections or retests should follow the provider’s stated policy and timeline.

No Refunds

Talcada cannot issue refunds for:

• Completed services that were performed correctly by the provider
• Test result outcomes
• Provider judgments or decisions
• Disputes over test accuracy or results

Provider Accountability

• Repeated refund requests, cancellations, or unresolved issues may result in provider suspension or removal from the Talcada Marketplace.
• Talcada enforces provider compliance at its discretion to maintain marketplace integrity.

Limitation of Liability

Talcada is not liable for any costs, damages, or losses resulting from:

• Provider actions or omissions
• Service outcomes
• Delayed or missed appointments
• Provider compliance failures

Users accept full responsibility for selecting and using providers through the Talcada Marketplace.

Policy Updates

Talcada reserves the right to update this Refund & Cancellation Policy at any time. Continued use of the marketplace constitutes acceptance of the current policy.